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Emergency Callout Visit

Call NOW! 0114 242 2939

2 hr
129 British pounds
Customer's Place

Service Description

What’s included in my emergency callout visit? We will send one of our experienced electricians to your home or business to inspect your electrics and diagnose the problem you’re having. If we can fix the problem there and then without any replacement parts, we will do so for FREE as part of your emergency callout visit. We find that about 70% of our customers fall into this group and get their electrics fixed for this fixed price. For more complex repairs we will continue onsite for a maximum of 1 hour at a discounted rate of just £64.50+vat. If any standard parts are required and they are parts that we carry in our comprehensive van stock, we will fit them as part of your emergency callout visit. We will only charge you for the parts used at trade prices plus a small markup. Unlike our competitors, we have nothing to hide so you can see the full list of our prices on our website. If it’s a bigger job that requires specific parts or we can’t repair the problem within your 2 Hour Emergency Callout Visit, we will give you a no obligation fixed price quotation to complete the job for you as soon as we possibly can.


Cancellation Policy

There is no charge for cancellation if we have received more than 10 working days' notice prior to your booking slot. For cancellations received with less than 10 working days' notice will be charged at 50% of the order value. Bookings cancelled with less than 48 hours' notice are non refundable.


Contact Details

0114 242 2939

info@mhoweelectrical.co.uk

M Howe Electrical Services Ltd, Parkway Avenue, Sheffield, UK


  • Why Choose M Howe Electrical Services?
    We offer a first-class service from start to finish. Check out our 5 Star reviews on Google, Checkatrade and Yell. When you buy a service or product from us, we really care about your custom and pride ourselves on making sure your customer journey is simple, clear, and well communicated from start to finish. Using our in-house fully trained engineers and network of sub-contractors we also offer unrivalled support 24 hours a day and 365 days a year, so you won’t get left stranded when you choose our most comprehensive Priority 24 Support Package.
  • Do I need to do anything to prepare?
    Depending on where some of the items are located in your home, you might need to make some space to be able to access the area.
  • Location 1 : 0-15 miles
    S1, S2, S3, S4, S5, S6, S7, S8, S9, S10, S11, S12, S13, S14, S17, S74, S40, S41, S43, S49, S18, S32, S60, S61, S62, S63, S64, S65, S66, DN12
  • Location 2 : 15-30 miles
    S71, S72, S73, S75, S42, S44, S45, S33, S80, S81, DN1, DN2, DN3, DN4, DN5, DN6, DN7, DN9, DN10, DN11, NG22, NG18, NG19, NG20, NG21, DE4, DE45, SK17, HD8, WF5, WF1, WF2, WF4
  • Our Standard Installation Criteria
    Existing Installation The existing light pull switch to be replaced must already be functional and fault finding is not required. See our Full Terms & Conditions to find out more. Online Survey Form You must have completed the online survey form and the information submitted must be accurate and complete. (Please select our standard response service if fault finding is required) The existing installation meets current wiring regulations. The Ceiling Height is not more than 3mtrs from the floor level.
  • What if my installation doesn’t meet Std criteria?
    Don’t worry if your installation does not meet our standard installation criteria. We may need to carry out a site survey. Our in-house engineer will visit your property to look at installation feasibility and key areas relating to your installation including the incoming service pipework, the consumer unit and the light pull switch you require replacing. This is completely free of charge in Locations 1 & 2. If your outside of these locations, there will be a cost of £60 and is subject to availability.
  • What areas of my home will you ask to see?
    Here’s a list of the items/areas we’ll ask to view during your site survey. Electric meter and surrounding area Usually located in a white cabinet on an outside wall of your home Or, inside, perhaps near your front door or under the stairs Water Supply We’ll ask you to locate your water stop tap, which is usually located under the kitchen sink or near your boiler. We’re looking to see whether this supply is bonded. Heating Supply Most homes have a gas supply, so we’ll ask you to show us your gas meter. Or, if you have an oil supply or anything else, we’ll ask to view it.
  • Do I need to do anything to prepare?
    Depending on where some of the items (listed above) are located in your home, you might need to make some space to be able to access this area. If your electric meter is in a locked cupboard, you’ll need the key.
  • Choose the Easee One!
    The Easee One works as both a tethered and untethered charger, so you can decide to leave the cable locked into the charger or store it in your boot. (Cable sold separately). Beautifully compact The Easee One is one of the best-looking and most versatile EV chargers available today, while also managing to remain impressively small and discreet. Dimensions - H256 x W193 x D106mm Universal charging Thanks to the Easee One's smart design and app, you no longer need to choose between tethered or untethered EV chargers - the Easee does both! Prefer a tethered charger (cable permanently attached)? No problem, simply plug the cable into the Easee One and lock the cable in via the Easee app. If you want the flexibility of an untethered unit (no cable attached), then just remove the cable, and plug it in at your own leisure. This also means the Easee One will work with any EV out of the box. Easee 7.5m branded cable sold separately (£239). Other branded cables are also available from our accessories store. WiFi and Mobile Data Easee One connects to the internet through its in-built WiFi connection. This enables over-the-air updates to add new features and make improvements over time. It also includes a 4G mobile connection for improved internet connectivity and reliability. Choice of colours The Easee One is available with three colour options as standard: Black, White, and Anthracite Grey You can purchase other faceplate colours, such as Blue or Red for £35.00 from our accessories store. These faceplates are easily swapped with no professional help. 7kW power output The Easee One is capable of charging your vehicle at up to 7kW, which will provide around 30 miles of range per hour depending on your vehicle. Cable security You can permanently lock your cable into the Easee, removing the fear that someone might remove it. An Easee branded cable can be bought separately for (£239), or you can buy different branded 5m and 10m cables from our accessories page. Built-in earthing protection Some charge points require the installation of a copper earth rod, or alternative device, at your property for safety reasons. But this can also add complexity and extra cost to the job. The Easee One avoids the need for this thanks to its built-in PEN fault detection feature. Future proofed Easee One can be easily expanded as your EV household grows by "daisy-chaining" up to three chargers. The Easee One will share power evenly between up to three units on the same circuit, so your EVs get their fair share of charge. Cyber Security compliant The Easee One meets the latest standard in EV charger cyber security regulations, which came into force on 31st December 2022. It means that the Easee One has anti-tamper detection and all-round better data security. Learn more about the regulations in our EV charger cyber security guide. Full Control – Home or away The Easee app gives you access to a range of smart features including charge scheduling. Plan your charging Charge your EV on your terms. Simply plug in and charge straight away or set up a schedule so your vehicle charges at specific times - for example, when your electricity prices are lower. Real-time monitoring See the charge status of your car, monitor your energy consumption and more. Remote lock/unlock Concerned about charger security? Don't be - the Easee app lets you remotely "lock" the charger to prevent unwanted use. Cable lock/unlock If you want to set up your Easee One as a "tethered" device and keep the cable (sold separately) in place, you can lock it in place using the Easee app. Alternatively, unlock the cable to store it in your car boot or home. Over-the-air updates The Easee app is regularly updated with improvements and new features, so your Easee product gets better and better over time.
  • Can I get a Type 1 version of the Easee One?
    No, but the Easee One has a universal socket which will work with a Type 1 cable and therefore a Type 1 electric vehicle. This is because the Easee can operate as both a tethered (cable attached) or untethered (socket only) charge point. If you have a Type 1 vehicle, simply order a Type 1 EV charging cable, and plug it into the Easee and your vehicle.
  • Can I get a longer cable for the Easee One?
    The Easee One does not come with a cable as standard. You can order a Type 2 Easee branded cable (7.5m) separately for £239. Type 1 cables are unfortunately not available. Or you can order EV charging cables from our accessories shop which you can still use with your Easee unit. You can order Type 2 EV charging cables directly our accessories shop, including a longer 10-metre cable.
  • Is there a 22kW version of the Easee One?
    Yes. If you have a three-phase electricity supply at home, then a charger that offers a charging rate of up to 22kW could be a great option for you. The Easee Charge is identical to the Easee One in every way except it is also capable of 22kW three-phase charging for a faster EV charge.
  • Is the Easee One “weather-proof”?
    Yes. It has IP54 certification, plus 11 sensors and intelligent temperature measurement to keep you and your home safe. It is also designed and built in Norway, so the Easee should be able to cope with the good-old British weather.
  • Can I get the Easee One in different colours?
    Yes. The Easee One come delivered with a black faceplate as standard, but you can order different colours separately. Plus, the faceplate is easily changed so you won't need an electrician to do this. Available colours include white, black, grey, red, and blue. These can be purchased separately for £35.00.
  • What is the warranty for the Easee One?
    There is a three-year warranty on the Easee One supplied by Easee. Any issues under warranty should be dealt with by Easee direct unless you are an MHE Support customer.
  • Our Standard Installation Criteria
    Cable Route (We’ll surface run up to 15 metres of cable) Parking (The property must have private off-street parking) Wall Penetration (We will penetrate up to 3 internal walls) Chargepoint Fixing (The Chargepoint must be fixed permanently to an external wall) Groundworks (The installation must not have any groundworks) Completed Online Survey Form (To Skip This Please Book a standard site survey) See our Full Terms & Conditions to find out more.
  • What if my installation doesn’t meet the standard
    Don’t worry if your installation does not meet our standard installation criteria. We may need to carry out a site survey. Our in-house engineer will visit your property to look at installation feasibility and key areas relating to your installation including incoming supply, the best cable route, and the charge point location. This is completely free of charge in Locations 1 & 2. If your outside of these locations, there will be a cost of £60 and is subject to availability.
  • More Than 10 Circuits or Your Unsure How Many You
    Each of the above options is based on one Distribution Board and up to 10 Circuits however don’t worry if you have more in your property or are unsure how many you have. Choose one of two bolt on options above if you have more than 10 Circuits. Please keep reading to find out more. Distribution Boards (Otherwise known as consumer units or fuse boards) come in various shapes and sizes but you can expect them to look something like the picture below. Distribution boards are made up of miniature circuit breakers (MCB’s). Counting these will tell you the number of circuits present at your home or business. They may be all in a single board or several boards in different locations. Please Note. You do not need to count the separate residual current device (RCD) switches or the red double-width main switches in this. On some boards, there will be triple width breakers known as 3-phase breakers. These also need to be included in your count, as 3-phase circuits. Still Unsure? If your still unsure, contact us on our Live Chat feature on our website, or give us a call on 0114 242 2939. You can even send us a message on Whatsapp 07769675753 or send us an email: info@mhoweelectrical.co.uk
  • What’s The Difference Between the Three Options?
    Essentially the main difference between the three options we offer is the thoroughness of the visual inspection of accessories. (Sockets, Switches, Light Fittings etc…). As a minimum our engineers will visually inspect 10% of your installation however this Basic option is usually reserved for installations we have previously inspect